Reference

Privacy Policy: What We Hold on Your Account

Our privacy policy covers the handful of details you hand over when you open an account: your mobile number, the wallet reference behind each bKash, Nagad or Rocket payment, and the device you log in from.

Wallet referencesCookie choicesLogin recordsAccess requests

See the Lobby Read FAQ

HOW WE HANDLE IT

How We Store, Share and Remove Data

Policy words only carry weight if the controls behind them are real. Our account records sit behind named staff logins, wallet references are matched against the payment you actually made, and every profile lookup leaves a trace. When something needs correcting, we log the request, confirm it is genuinely yours, then act within whatever the applicable local rules allow. Removal requests are answered in writing, so you know what was deleted and what had to stay.

Restricted data access

Only staff handling wallet checks and account help can open a profile. Every lookup is tied to a named staff login, so a record cannot be quietly read without leaving a trail behind it.

Cookie controls

Session cookies keep you logged in while you move between lobby pages. Clear them from your browser and the session ends; block them entirely and each page will ask for a fresh code.

Login checks

Your one-time code arrives by SMS to the number on file. A device we have not seen before triggers a fresh code, which is how we stop a shared phone from turning into a shared account.

Retention and removal

We hold account and transaction records while your account stays open, then for the period local rules set. Ask us to erase what can be erased and we confirm in writing what remains and why.

The Data Behind Every Deposit and Login

5777bit Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you send a bKash, Nagad or Rocket payment, 5777bit stores the transaction reference, the amount and the wallet number that sent it. We do not store your wallet PIN, and we never see it. That record exists so your balance can be reconciled and a

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disputed deposit traced later. Login data is kept separately. Each time you enter your mobile number we generate a one-time code, and we log the time, the code result and the device model. If a login comes from a phone you have not used before, we
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ask for the code again before the session opens. That is what stops a borrowed phone from becoming a borrowed account. Cookies do a smaller job. They hold your session so you are not asked to log in on every page, and they remember display choices
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such as language. You can clear them from your browser settings whenever you like. The trade-off is signing in again. Account and transaction records stay with us while your account is open, and for a period afterwards where local record-keeping rules require it. Only staff who
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handle wallet checks and account help can open that record. Whether we can offer you an account at all depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH ACCOUNT HELP

Where to Ask 5777bit About Your Data

Data questions are easier to answer when they arrive with the right details. Send us the mobile number on the account and the wallet reference for the payment you are asking about, and we can pull that record instead of guessing. Replies come in English, written for Bangladesh accounts and mobile wallet queries. Before you write, check that the number you send matches the one you registered with.

Team online

Account help chat

Open the chat inside your logged-in account and send the mobile number you registered with plus the wallet reference. We match the request to the right profile before anyone answers you.

Written data request

Send your request from the email attached to the account, with your registered mobile number in the first line. If the question concerns a payment, add that wallet reference so we find it first time.

Wallet verification desk

Payment records are handled by the team that checks bKash, Nagad and Rocket transfers. Ask them to confirm what sits against a specific transaction before you raise a correction with us.

Questions You Send Us Most Often

Most of the messages we get about this policy are short and practical: what is stored, who sees it, how to get a copy. The answers below follow the same wording we use inside account help, so you are not reading a separate version of the rules. If your case is not covered, send the details through the chat and we will point you to the exact record.

The mobile number you registered, your wallet references for bKash, Nagad and Rocket payments, transaction amounts, login times and the device you used. We do not keep your wallet PIN at any point.

No. You confirm the payment inside your own wallet app, and the PIN never reaches us. What we receive is the transaction reference and the sending wallet number.

Yes. Ask through account help chat with your registered mobile number, and we confirm the request is yours first. The reply lists the account and payment records we are able to share.

Send the closure request from your registered number. We close the account, then delete what local rules allow; some payment records have to stay for the period the law sets out.

Session cookies keep you inside your account between pages. Without them you can still log in, but each page load will ask for a fresh one-time code by SMS.

Not fully. bKash, Nagad and Rocket handle your payment under their own terms. Our policy covers what reaches our account records, and access depends on your local law and eligible regions.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Privacy Policy: What We Hold on Your Account

How We Store, Share and Remove Data

Restricted data access

Cookie controls

Login checks

Retention and removal

Where to Ask 5777bit About Your Data

Account help chat

Written data request

Wallet verification desk

Questions You Send Us Most Often

01 What account data do you actually keep?

02 Do you ever see my bKash or Nagad PIN?

03 Can I ask for a copy of what you hold?

04 How do I close my account and have records removed?

05 Do I need cookies to log in?

06 Does this policy cover the wallet companies too?

Privacy Policy

Related pages

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